FAQ

  • Are the rules strict?

    Apart from your obligations contained in your contract there are no rules other than those of common courtesy.

  • Is smoking allowed?

    ‘Name of the Care Home’ has a “No Smoking” policy for the comfort of residents. Smoking is only permitted outside or in designated areas.

  • Cooking is a real chore and I need a special diet. Can you help?

    Food is always an area of interest to residents and their relatives. It should not be a concern to either. ‘Name of the Care Home’ has a fully equipped kitchen ...

  • Do you discriminate?

    We aim to offer equal and fair access to all eligible people, regardless of gender, family or financial circumstances, race, colour, religion, or sexual orientation. We aim to respond to ...

  • How can I get help from the local authority towards my care fees?

    Whether your stay in a care home is temporary or permanent your local authority must carry out an assessment of your needs to establish that you require care in a ...

  • What are the charges?

    Information on our charges can be obtained by calling our Manager on Phone-Number. Low income is not a bar to becoming a resident and depending upon your own circumstances you ...

  • Who can I go to for more information?

    If you have broad questions about care provision, please do have a look at the Useful links page, which provides contact details for a range of independent advice providers.

  • VISITORS: When can my family and friends visit me?

    At any reasonable time of the day or night. We have no visiting hours and you are free to entertain your visitors whenever you wish. This may be in the ...

  • GOING OUT: Can I go out with my family and friends?

    Of course – you are free to come and go as you please.

  • FURNISHINGS: Can I bring my own furniture, TV etc?

    Yes. All rooms are furnished for your comfort but we are happy to remove furniture if you wish to bring your own pieces. You are encouraged to bring as many ...

  • POST: How do I receive my mail?

    All mail will be delivered to your room daily, unopened.

  • NEWSPAPERS: Do you offer daily newspapers?

    Our home has a daily newspaper delivered for the communal areas. If you wish for a personal newspaper this can be arranged through the Manager, and your bill for this ...

  • GP AND HEALTH SERVICES: Can I keep my own GP?

    This depends on the Doctor. If you are a local and have a local GP then there is no problem. However, if you have moved into the area, then your ...

  • DENTIS/CHIROPDY: How do I get to see a Dentist or Chiropodist?

    All services which were previously available to you remain so. We have dentists, opticians and chiropodists who visit each home on request. There may be a charge for chiropody and ...

  • HOSPITAL: How do I keep my hospital arrangements?

    If your relative is not able to accompany you to hospital appointments then we will arrange for a member of staff to go with you. We will arrange the transport ...

  • Is there anywhere for relatives to stay?

    Our home does not have a permanent facility for visitors to stay overnight, however there may be circumstances when the management would like to/need to accommodate such a request. On ...

  • Are there hairdressing facilities?

    Yes. We have a visiting hairdresser operating in our own salon. If you wish to continue to use your own hairdresser this can also be arranged for a small charge ...

  • Are there any restrictions that affect me?

    Restrictions are kept to a minimum and you have the freedom to choose your own lifestyle, so long as this does not infringe on the rights of others. Our philosophy ...

  • Can I retain links with local community?

    Yes. Because you are living in a Care Home it doesn’t mean that you have to spend all your time here. We want you to carry on your lifestyle as ...

  • What happens if I become ill?

    You will continue to be looked after in the home if you fall ill. Should you have to enter hospital, then your room will be kept available while you are ...

  • What do I do next?

    We hope that the information we have given you in this section will help you to make a good decision. If you would like to visit a home, to see ...

Social Life and Leisure

We believe that social and leisure aspects of life are an integral part of care, which should be all about achieving maximum independence and helping people to have some fun!

Just call at 0123456789 - OR - Contact Us