Are special diets catered for, and are residents’ likes and dislikes taken into account?
Can residents eat in their rooms, or eat at different times, if they prefer?
Are there facilities for making snacks if a resident feels peckish?
Are staff trained to sensitively help people eat their food, if necessary?
During what time visitors are allowed?
Are there quiet areas where relatives can spend time with residents?
Are visitors encouraged to take residents out, or join them for a meal?
Does the home provide personalised activities that are suitable and engaging for residents?
Are there opportunities for residents to help staff with small tasks if they wish?
Are activities available each day or are residents left to sit in front of the TV?
Are trips and outings organised and special events celebrated?
Are residents encouraged to take exercise?
Are residents able to choose and listen to a variety of music when they feel able?
Are staff interested in learning about the person’s background and culture?
Do staff show a respect for differences that might involve diet, clothing, or religious observances?
Do staff find out how residents wish to be addressed, and how they prefer to relate to other people?
What training do the staff receive? What additional training have the trained nurses undertaken?
Do they make time to sit and chat to residents, or talk to them while they are helping them with physical tasks?
Is knowledge displayed and evidence of staff training?
Do they know about residents’ backgrounds, habits and interests?
What are the staffing ratios, ask to see the staffing rotation?
Are the staff attentive and polite?
Are the staff well presented?
Administration / Head of home
Do they answer your questions openly, and seem to understand your concerns?
Does each resident have a care plan, and are their needs regularly reviewed?
Is there a complaints procedure?
What is included in the fee, what may be charged as ‘extras’?
How much notice has to be given on either side?